Terms & Conditions
Thank you for choosing TidyRide for your vehicle care. These Terms & Conditions explain what you can expect when booking with us and set out our mutual responsibilities so everything runs smoothly from booking to service completion.
By confirming a booking with deposit, you agree to these terms.
🔹 1. Booking & Deposits
When you book a service through our website or by phone/email, a deposit is required to secure your appointment:
-
£20 deposit for services/packages priced at £95 or under
-
£50 deposit for services/packages priced over £95
Deposit amounts are based on the listed/quoted price at the time of booking.
This deposit:
-
Reserves the time and resource in our schedule
-
Is deducted from the final balance on the day of service
-
Is non-refundable
Important notes:
The prices shown on the website are indicative ("from") and your final price may vary based on vehicle size, condition, or package choice.
After booking, you'll receive a confirmation email — please check all details and let us know if anything needs updating.
🔹 2. Cancellation & Rescheduling
We understand that plans can change. Here's how we handle changes to bookings:
-
Rescheduling with at least 48 hours' notice: Your deposit is transferred to the new date at no extra cost.
-
Rescheduling with less than 48 hours' notice, cancellations, or no-shows: The deposit is forfeited (non-refundable), and a new deposit will be required to secure another appointment.
If we need to cancel or reschedule for our reasons, we'll offer you a new date or a full refund of your deposit.
🔹 3. Payment Terms
The remaining balance after your deposit is due once the service is completed.
We accept the following payment methods:
-
Cash
-
Credit / Debit card (online or over the phone)
-
BACS bank transfer
-
Other methods as agreed with us
If a balance invoice is issued and not paid within 7 days, a 10% charge may be added, and further reminders may incur small administrative fees.
🔹 4. Before Your Appointment
We ask that:
-
Your vehicle is accessible and free of personal items.
-
You inform us of any special concerns (e.g., fragile trims, recent paintwork, aftermarket parts).
If work is carried out on a mobile basis, we will arrive as scheduled unless we contact you. In case of unsafe weather or conditions, we may complete the work at our studio instead.
🔹 5. Service Conditions & Risks
We take great care with your vehicle. However:
-
Some services, such as engine bay cleaning, involve working near electronics and components. While we take precautions, this work is done at the owner’s risk, and you accept this by booking.
-
We may take before-service photos to document condition for both parties’ protection.
🔹 6. Collection & Drop-Off (If Applicable)
Where available, we offer vehicle collection and return at an additional charge. This must be arranged beforehand. Services may also be completed at our studio if mobile service is not suitable or is unavailable for a particular package.
🔹 7. Return & Refunds (Products Only)
This only applies to shop products you’ve purchased from us:
-
Items must be returned within 14 days, unused and in original packaging.
-
Gift cards and personalised items cannot be returned.
-
Faulty or damaged products reported within 7 days may be refunded or replaced.
🔹 8. Privacy & Personal Data
We collect and use your personal information (e.g., name, contact details, vehicle details) to fulfil your booking and communicate with you. Full details of how we use and protect your data are set out in our Privacy Policy.
🔹 9. Contact & Support
If you have questions about these terms, your booking, or anything else, get in touch:
Phone: 07396 366584
Email: info@tidyride.co.uk
Unit 2 Milber Service Station, Shaldon Rd, Newton Abbot, Devon, TQ12 4AU
🔒 By booking with us, you confirm that you have read and understood these Terms & Conditions.
Thank you for trusting TidyRide — we look forward to caring for your vehicle!